Terms of Service

These terms (the “Terms”) govern your use of this website and any booking enquiry you submit for Oxford Retreat, located in Oxford, United Kingdom. By submitting an enquiry or using the site, you agree to these Terms.

The site is operated by [Owner trading name] (“we”, “us”, “our”) at [registered address]. For any question about these Terms, email us at [email protected].

1. Booking process

The site does not process payments directly. Submitting the booking form sends an enquiry to the owner. A booking is only confirmed once we reply in writing with the dates, total price, and payment instructions, and you have paid the agreed deposit by the deadline stated in our reply.

We may decline any enquiry at our discretion, including (but not limited to) cases where the requested dates are unavailable, the property is unsuitable for the party size, or the request conflicts with our house rules.

2. Payment, deposits and cancellations

Payment terms, deposit amounts and cancellation windows are set out in our written confirmation email and form part of the contract between you and us. Unless stated otherwise:

• A deposit is payable to secure the dates.
• The balance is payable before check-in.
• Cancellations made more than 30 days before check-in receive a full refund of the deposit.
• Cancellations made less than 30 days before check-in may result in the loss of the deposit.
• No-shows and early departures are not refundable.

3. House rules

By staying at the property you agree to:

• Treat the home and its contents with reasonable care.
• Not exceed the maximum occupancy of 6 guests.
• No smoking inside the property.
• No parties or events without prior written consent.
• Respect neighbours and keep noise to a minimum after 22:00.
• Report any damage or fault as soon as you notice it.

4. Damage and liability

You are responsible for any loss or damage you (or members of your party) cause to the property beyond reasonable wear and tear. We may seek the cost of repair or replacement from you.

Subject to applicable law, our liability for any loss or damage you suffer in connection with the booking is limited to the total price paid for the stay. Nothing in these Terms excludes liability that cannot be excluded by law (including liability for death or personal injury caused by our negligence, or for fraud).

5. Force majeure

We are not liable for any failure or delay in performance caused by events outside our reasonable control, including (but not limited to) fire, flood, severe weather, strikes, public-health emergencies, or government action. Where the stay cannot proceed for such reasons, we will offer alternative dates or a refund of payments received, at our discretion.

6. Website content

We try to keep descriptions, photos and prices accurate, but we do not warrant that all information on the site is error-free. We may correct obvious mistakes (including pricing errors) before confirming any booking.

7. Privacy

How we handle the data you submit is set out in our Privacy Policy.

8. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, except that if you are a consumer resident in another part of the UK, you may also bring proceedings in your local courts.

9. Changes to these Terms

We may update these Terms from time to time. The version that applies to your booking is the one in force on the date your booking is confirmed in writing.